STONE-CAUSED DAMAGE IN THE CAR WINDOW! WHAT SHOULD I DO?
A damaged pane is a high security risk! In the event of stone-caused damage, you should visit one of our certified auto glass centers in Neu-Ulm or Ulm as soon as possible, as even small damage to the window can suddenly turn into a larger crack – and then the entire window must be replaced. As a certified specialist company, we offer you the repair and replacement of windscreens, side and rear windows from a single competent source. We act according to the principle of “repair before replacement”, because minor stone chip damage can usually be easily repaired. This saves you time and money without compromising security.
REPAIR OR REPLACE?
First we check whether a repair is possible or whether a new installation is necessary. The guidelines specified by law are decisive. The diameter of the stone chip must not be larger than a 2 euro coin and there are certain distances from the frame and the field of vision that must be respected. Repairs are generally not permitted in the driver’s field of vision!
If the criteria for a repair are not met or if the pane already shows cracks, we will replace the pane in original manufacturer quality. If the glass is damaged on the side or rear window, it must always be reinstalled.
If all the criteria for repairing the stone-caused damage are met, our auto glass professionals repair the damage with the help of a special repair process in which special resin is used in conjunction with vacuum and UV light. This is how we ensure absolutely safe repair in which only minimally visible contours remain.
After about an hour, you can pick up your vehicle and use it without any further restrictions.
CHEAPER THAN EXPECTED
We take care of the entire repair process. Even if you do not have comprehensive insurance, we can help you. Please contact us, we will inform you about the cost of repair or replacement.
If the glass is damaged, we will check the repair options or a complete replacement.
REAR WINDOW / SIDE WINDOWS
Please note that if the glass is damaged on the side or rear window, it must always be reinstalled.
WITH CASKO * | REPAIR
Depending on your contractual agreements, the comprehensive insurance usually takes over the cost of stone-caused repairs. We would be happy to clarify the cost regulation for you with your insurance company.
WITH CASCO * | NEW INSTALLATION
If the damage is covered by your partial or fully comprehensive insurance, the new installation will only cost you the amount of your excess (usually € 150).
NO CASKO / ONLY LIABILITY | REPAIR
Please ask our service team about the individual repair costs for your vehicle type.
NO CASKO / ONLY LIABILITY | NEW INSTALLATION
Here the costs depend on the vehicle type. Please contact us. We will send you a binding offer.
* In the case of claims settlement via partial comprehensive insurance, your no-claims discount will in no case be increased. This information only applies to German policyholders.
OUR PERFORMANCE IS YOUR ADDED VALUE!
Benefit from our extensive SERVICE PLUS – PERFORMANCE within the scope of order processing at the hail damage and auto glass center. Your vehicle is in the best of hands with us!
We keep you mobile!
We will provide you with a replacement vehicle for the duration of the repair, even if it is not covered by your insurance. Please reserve your replacement vehicle when you make an appointment with our service team.
Pick-up and delivery service
Our shuttle for your vehicle! As an alternative to providing a replacement vehicle, you have the option of using our convenient pick-up and delivery service.
Exclusive use of original manufacturer spare parts
100% original spare parts!
If spare parts have to be installed, our customers can be sure that only high-quality original spare parts from the respective manufacturer are used.
All repairs according to the manufacturer's specifications
We work according to vehicle manufacturer specifications!
Equipped with the most modern tools, our specialists and technicians work exactly according to the strict specifications of the vehicle manufacturers. You can rely on us!
Upon request, an expert order and complete repair processing
We take care of everything!
Our full service includes, upon request, ordering a certified motor vehicle expert as well as complete repairs.
Trust partner of your insurance company
Contact person no. 1
for insurance companies, experts, vehicle leasing companies and gladly for you too! In close coordination with your vehicle insurance company, we organize collective assessments and then take care of the entire repair process.
Certified company ISO9001:2015 / gut beraten / DEKRA / BVdP / ZKF
Qualitätsmanagement-Zertifizierung nach ISO 9001:2015 (www.tuev-sued.de/ms-zert)
ISO9001: 2015 gut beraten / BWV e.V.
Accredited educational service provider No. GB-BDL-20160222-30475 DEKRA Automobil GmbH
DEKRA Siegel "Werkstattprüfung für Karosseriefachbetriebe" BVdP
Bundesverband der Partnerwerkstätten e.V. Bodywork specialist
Mitgliedsbetrieb des Zentralverband Karosserie- und
Fahrzeugtechnik e. V.
Vehicle cleaning before delivery to our customers
You can look forward to the handover after the repair, because we will give you your vehicle back in a thoroughly cleaned condition. This free service is a matter of course at the hail damage center!
Assistance-oriented all-round service
Passionate about service!
From the first contact when the vehicle is received, through fast and professional maintainance to complete repairs: the highest quality and excellent service are particularly important to us in the reliable and punctual processing of your order. Test us!
Optimal repair processing
We act in your interests!
We work according to the most modern repair methods, always looking for an efficient way of repairing and thus taking into account the duty to minimize damage.